Scout opens on the Shopify App Store on December 15, 2026. Until then, early access is free: there is nothing to install or pay, and we set Scout up on your store with you.
Scout is made by Living Store, a brand of Gestion Emile Chouha inc., a Canadian company ("we"). Scout invites a Shopify store's shoppers to short voice interviews and gives the store owner what they said. This policy covers two groups of people: store owners who install Scout, and shoppers on those stores.
Early-access sign-ups
If you join early access on this site, we keep the email you enter, which offer you signed up from and your browser type, only to contact you about Scout's launch. Write to us to be removed.
What we collect from store owners
Your name, email and store domain (and, only for stores that use our dashboard outside Shopify, the password you set for it).
Store data Shopify lets the app read with your permission: products; orders (the last 60 days, or older ones once Shopify grants the read_all_orders permission); customers' first name, email, city and marketing consent; discounts (to create one-time thank-you codes); your store policies, pages and blog; and whether the app embed is on in your theme. Scopes: read_products, read_orders, read_all_orders, read_customers, write_discounts, read_legal_policies, read_online_store_pages, read_themes.
Billing details. Scout is billed by Shopify on your Shopify invoice; we see the plan, never a card. A few pilot stores that pay us directly are billed through Stripe; we never see or store the full card number.
The settings you choose, such as what the next interviews should dig into.
What we collect from shoppers
A voice interview, only when the shopper starts one after being told it is recorded: the audio recording and its transcript.
The page and product they were on when they started it, and, for a shopper the store invited, their first name, email and what they bought or left in their cart.
A one-time thank-you discount code issued for a finished interview.
On stores that also run our shopping chat: what the shopper types to it, and an order number and email only if they give them to look up an order.
Counts of how the interview banner is seen and used, sent only when the shopper has allowed analytics through the store's Shopify cookie banner (Shopify's Customer Privacy API).
We don't ask shoppers for payment details or passwords, and we don't collect phone numbers or street addresses.
How we use it
To run Scout: invite shoppers the store owner chose, hold the interviews and issue thank-you codes.
To give the store owner the recordings, transcripts and the reasons their own shoppers gave.
To bill, support and secure the service.
We don't sell personal information, don't use it for advertising, and never show one store's shopper data to another store.
Who processes it for us
Shopify (the store platform, app install and billing).
Anthropic (the AI model behind the interviewer).
LiveKit, Deepgram and ElevenLabs (voice calls: audio, speech-to-text, the interviewer's voice).
Railway and Vercel (hosting), and Supabase (database, including early-access sign-ups).
Resend (email), and Stripe for direct-billed stores only.
Klaviyo and PostHog, only when a store owner connects them.
How long we keep it
We keep a store's data, and its shoppers' data, for as long as Scout is installed on that store. When a store uninstalls, Shopify tells us 48 hours later and we delete everything we hold for that store, including its shoppers' interviews; when a shopper asks the store to delete their data, Shopify tells us and we delete their interviews and records. Either way it is done within 30 days, usually within minutes. Records of who opened shopper data in the app are kept 30 days.
Your choices
Shoppers can end an interview at any time, can turn analytics off in the store's cookie banner, and can ask the store or us to access or delete what they said. Every invitation email has a one-click unsubscribe. Store owners can export or delete their data by writing to us.
Depending on where you live, you have rights under Canada's PIPEDA, Quebec's Law 25, the EU and UK GDPR and the California CCPA, including the right to access, correct, delete and port your personal information and to withdraw consent. To use any of them, email support@scoutyourstore.com. We reply within 1 business day.
Contact
Gestion Emile Chouha inc. (Living Store), Canada. We have no postal address for correspondence; write to support@scoutyourstore.com.