After someone visits or buys on your Shopify store, Scout interviews them by voice. It already knows what they did on your store, and it brings you their reasons.
Get free early access.We'll set you up.
We'll email you before December 15 to set Scout up on your store with you.
Launching December 15
We only write to you about Scout.
Scout interviewed her regulars. The first answer agreed with her: too pricey. Then Scout asked one more question.
Scout“Pricey how?”
One of her regulars“It looked tiny. Like a birthday candle.”
It's the biggest jar she makes. Her photo didn't show it, so she shot it again next to a mug.
“Wasn't the price. It was the picture.”
After a visit or an order on your Shopify store, Scout invites the shopper to a short voice interview.
Scout starts from what that shopper did on your store, then asks follow-up questions to get to the reason. All by voice. Nobody types.
Scout groups what your shoppers keep saying and keeps their quotes, so you can see what to change.
“It looked tiny. Like a birthday candle.”
Show the size. Answer the question they couldn't ask you.
New lineOur biggest jar. As tall as a coffee mug.
Add to cart“I'd try a small one first, to see if I like the scent.”
When shoppers keep asking for the same thing, it's your next product.
Fig & Cedar, 3-wickActiveLavender, 3-wickActiveFig & Cedar, sample sizeDraft“I light it once the kids are finally asleep.”
Use their exact words in your next ad. Other shoppers will recognise themselves.
“What do shoppers keep asking about?”
Connect Claude. It answers from what your shoppers actually said.
Scout brings you the reasons. You decide what to change.
“When you run a Shopify store, you're the whole team.”
Bottling, shipping, midnight emails. The job nobody gets to is asking customers why they buy. In this ad, a hot-sauce founder hands that job to Scout.
Scout“Good how?”
Her customer“It's mild enough for my kids.”
The founder“Mild? My label says dangerously hot!”
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How to Do Customer Research for a Shopify StoreA practical way to do customer research for your Shopify store: pick one question, interview buyers and non-buyers, keep their words, act on the themes.
Where Do Customers Hear About Your Shopify Store?Find out where customers really hear about your Shopify store: ask where they decided, not just where they clicked, then build pages for those channels.
How to Add Different FAQs to Each Shopify ProductAdd different FAQs to each Shopify product with metafields or separate templates, check them before publishing, and write questions shoppers really ask.
Scout interviews your shoppers for you.
Get free early access.We'll set you up.
We'll email you before December 15 to set Scout up on your store with you.
Launching December 15
We only write to you about Scout.
